The non-apology apology,which sounds like an apology but doesn’t really accept any blame.For example,”We’re sorry if this upset you”.Or “ I’m sorry that you don’t feel we lived up to your expectations.”
A good apology accepts responsibility.
It has no conditional if phrase attached.It shows people that the buck stops with you.
And then it provides real details about what happened and what you’re doing to prevent it from happening again.
And it seeks a way to make things right.
Here’s another bad one:”We apologise for any inconvenience this may have caused.”Oh,please.
Lets break down why that’s bad:
“…We apologise…..”If you spilled coffee on someone while riding the underground,would you say,”I apologise”?No,you’d say,”I’m so, so sorry!”Well,if your customer service is critical to you customers,an interruption to that service is like spilling hot coffee all over them.So use the appropriate tone and language to show that you understand the severity of what happened.Also the person in charge should take the responsibility.An “I” apology is a lot stronger than a “we” apology.
“……..any inconvenience…..” If customers depend on your service and can’t get to it,It’s not merely an inconvenience.It’s a crisis.An inconvenience is a long line at the supermarket.This isn’t that.
“…….this may have caused”The “may” here implies there might not be anything wrong at all. That’s a classic non-apology apology move.It slights the very real problem(s) that customers are experiencing. If this didn’t affect them,you don’t really need to say anything. If it did affect them,then there’s no need for “may” here.Stop wavering.
So what’s the perfect way to say you’re sorry?There’s no magic answer.Any stock answer will sound generic and hollow.
You’re going to have to take it on a case by -case basis.
The number-one principle to keep in mind when you apologise:How would you feel about the apology if you were on the other end? If someone said those words to you,would you believe them?
Keep in mind that you can’t apologise your way out of being an idiot. Even the best apology won’t rescue you if you haven’t earned people’s trust.Everything you do before things go wrong matters far more than the actual words you use to apologise. If you’ve built rapport with customers,they’ll cut you some slack and trust you when you say you’re sorry.
From Rework: Change the way you work forever.
Are you at Peace?
To find peace we must moderate and control what we allow our brains to take in.
We all use computers and know “Garbage in-Garbage out.
Change your brain-change your life.
Learn something new every day even if it’s for only for 15 minutes,this will keep the grey matter excited.
Keep the brain healthy.
You are at your best in the morning,use this time to spend 15 minutes learning something new:
Communicating with your colleagues in a new way,
A new cookery recipe,
Reflecting on yesterday and what did i learn.
Start a diary.
Understanding the depth of life.
Materialistic things do not show how happy or peaceful we are.
We do not have to prove to anyone how successful we are, certainly not by shouting out how big my house is,or how great my family is,or look at my fancy new car.
This is not peace.
I would much rather to choose peace and be happy instead of the above.
Even when things are going bad in your life we can choose peace.
If you take one thing away from http://www.MakeThingsHappen.cc/ you have already made the choice.
Being able to release and let go.
Let go of the material wants.
Letting go of comparing to others.
Let go,measuring your success by material wealth.
If you constantly want materialistic things,this is what you will get.
Most people want more money,more love and more time.
Because of the want,YOU will receive the WANT.
Release old regrets and excuses.
Let go of negative and insensitive people.
Let go of negative news.
Stop watching the news.
Stop watching the soaps.
Avoid surrounding yourself with negative people and negative situations.
Accept CHANGE, and let go “ that everything has to stay the same”
Lose the belief that fulfillment is at the end of your journey
You write your story.
Recognise the roller coaster of life and that there are going to be ups and downs,Life is not going to be pain free.
From science research you must start the day on a positive and release the negative.
Find new energy.
Start writing a journal.
As we work on our brain we learn new things,as we work on our attitude we see new things occur.
We start to see peace.
Commit to starting your day in the right way.
Listen or read something positive before you start your day.
Start each morning by saying “I choose peace instead of this”
You are in the right place at the right time,JUST believe it.
Start with peace and release some of the stress and mental anxiety.
So that you can find the energy for the new ideas to come through.
Take one thing away from this blog, Allow peace and Release the Negative.
Allow peace and release the want.
Use Peace And Happiness instead.
10) “Remember that failure is an event, not a person.”
9) “You will get all you want in life, if you help enough other people get what they want.”
8 ) “People often say motivation doesn’t last. Neither does bathing—that’s why we recommend it daily.”
7) “There has never been a statue erected to honor a critic.”
6) “People don’t buy for logical reasons. They buy for emotional reasons.”
5) “Expect the best. Prepare for the worst. Capitalize on what comes.”
4) “If you go looking for a friend, you’re going to find they’re scarce. If you go out to be a friend, you’ll find them everywhere.”
3) “A goal properly set is halfway reached.”
2) “Your attitude, not your aptitude, will determine your altitude.”
1) “If you can dream it, you can achieve it.”
He has inspired and changed the way i look at life!